Privacy Policy – Worldwide

Last Updated: 01 February 2025

Introduction

This Privacy Policy outlines how Fynn (“we”, “us”, “our”) handles personal information collected through our website (fynnfinance) and in the context of our accounts receivables and debt resolution services (“Services”). It applies to information from our business clients (“Clients”), their customers (“Customers”), and other partners or contacts.

Information We Collect

Information You Provide

We collect the following types of information that you provide:

Account Data: Name, email address, date of birth, address, phone number, and other details when creating an account.
Contact and Communications: Information you provide when contacting us, such as via email, phone, or live chat.
Debt and Financial Information: Details about debts, payment plans, income, expenses, and financial circumstances.
Payment Information: Transaction details such as payment amount and method (processed via Stripe).
Marketing Preferences: Your choices for receiving marketing communications and interactions with them.

Information from Third Parties

We may also receive information from the following sources:

Credit Reference Agencies: Information from agencies like TransUnion to assist in verifying financial data.
Clients: Data shared by our Clients regarding outstanding debts, payment histories, and financial situations.
Third-Party Providers: Information from partners such as analytics and data service providers.

Automatically Collected Information

We may collect data about your device and interactions with our website, including:

Device details (e.g., operating system, browser, screen resolution).
Online activity (e.g., pages visited, time spent, navigation paths).

We use cookies to gather this information. For details, see our Cookie Policy.

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide and manage our Services, including payment processing and account management.
Communication: To respond to inquiries, send updates, and resolve debts.
Improvement and Research: To improve our Services, conduct research, and develop new solutions.
Marketing: To send marketing communications where permitted by law. You can opt out at any time.
Compliance: To meet legal obligations and protect our rights, property, and users.

We may share your information with the following parties:

Clients: Details about interactions, debts, and payment plans.
Service Providers: Companies that support our operations (e.g., hosting, analytics, communication tools).
Authorities: Regulatory bodies or law enforcement, as required by law.
Business Transfers: In the event of mergers, acquisitions, or asset sales.

Your Rights

Depending on your location, you may have rights under data protection laws, including:

Access to personal data we hold about you.
Correction of inaccuracies in your data.
Deletion of data we no longer need.
Opt-out of marketing communications.

To exercise your rights, contact us at privacy@fynnfinance.

Data Security

We implement robust security measures, including encryption and access controls, to safeguard your data. However, no system is 100% secure, and we cannot guarantee complete security during data transmission.

Retention of Data

We retain personal information only for as long as necessary to fulfill our obligations, comply with legal requirements, and for legitimate business purposes.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates.

Contact Us

If you have any questions or concerns, please contact us:

Email: privacy@fynnfinance
Address: Fynn, London, UK